Provide top notch customer experiences, responding to inquiries and managing inside sales processes efficiently. Maintain strong relationships with existing and new customers, collaborating with the Sales Team for increased revenue. Investigate and resolve concerns related to part sales, pricing, deliveries, returns, warranties, and technical issues. Actively contribute t

Provide technical support for troubleshooting, both remotely and on site, related to technology, automation, and RCS Offer support to local Epiroc facilities in matters concerning technology and automation Assist customers in situations involving technology and automation Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales Supply parts inform

Providing technical support in the form of troubleshooting either by phone or on site Supplying parts information in the form of suggested stocking guides Providing warranty support; evaluating and validating claims, discussing issues with the Product Company, and submitting service reports to support claims Leading training for distributors and customers on all relevant

Providingtechnicalsupportin theformoftroubleshootingeitherbyphoneoron site Supplyingpartsinformation in theformofsuggestedstockingguides Providingwarrantysupport;evaluatingand validating claims, discussing issues with the ProductCompany,andsubmittingservicereportsto supportclaims Leadingtrainingfordistributorsand customersonall relevantfeaturesand benefitsofusingourproduc

Develop machine specific MidLife quotations through detailed audits and collaboration with appropriate Epiroc Service Centers or Distributor partners. Assist in managing the MidLife Rebuild process at Epiroc Service Centers while ensuring machine quality and profitability standards. Define and communicate product value to the sales force and market for securing premium pr

Perform routine preventative maintenance, troubleshooting, and repairs on all Epiroc products following manufacturer recommendations Run diagnostics on malfunctioning equipment, determine possible causes, and initiate repairs Ensure the appropriate tools and equipment are on site and properly maintained Promote and practice proper safety procedures and the correct use of

BUSINESS CONTRIBUTION The successful candidate will share responsibility, with the shift supervisor, for maintaining the production, quality, and safety for the fabrication/machining department. This position requires the ability to operate and train others on a various of machining centers including burn tables, presses, rolls, and other CNC machines. PRIMARY RESPONSIBIL