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Workstation Support Analyst
Columbia, SC
Job Description
Internal Reference Number: 446693879410
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior) - making us the only health insurance company in South Carolina with that rating. We're the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior) - making us the only health insurance company in South Carolina with that rating. We're the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Position Notes:
- This is onsite in Columbia SC.
- A+ certification preferred, but not required.
- C2 Clearance Eligibility required.
Job Summary:
- Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
- 55% Monitors/updates dispatch system and works incoming tickets as assigned.
- Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
- Ensures proper configuration and adherence to security configurations and settings.
- 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
- 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time.
- Assists other departments as needed to resolve issues.
- 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
- 5% Keeps apprised of new technologies related to workstation support procedures.
Required Skills and Abilities:
- Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
- Able to provide on-the-spot training to users.
- Understands operating systems imaging concepts.
- Able to make recommendations on selection of hardware and software products to address business requirements.
Required Software and Other Tools:
- Familiarity with computer and workstation equipment.
Preferred Skills and Abilities:
- Able to assist in the support and maintenance of the overall infrastructure.
Work Environment:
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
- Routine transporting of items up to 30 lbs.
- Transporting items up to 70lbs on occasion.
Required Education:
- Associate degree in computer science, Information Technology, or other job-related field or 2 years of job-related work experience.
Required Work Experience:
- 2 years of technical operations support experience.
Preferred Licenses and Certificates:
- A+ Certification
Pay Transparency:
The pay range that Magnit reasonably expects to pay for this position: $20.10-$26.80/hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We've found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.
Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson.If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!
]]>BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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