Deployment Engineer
Billings, MT US / Tempe, AZ US
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Posted 27 days ago
Job Description
Deployment Engineer

Engineer provides an in-house technical resource for travelling Deployment Engineers and as an escalation path for all installation related problems or issues. The Analyst works to foster the advancement of the Deployment/Installation Team to meet company service goals which can come from a variety of sources including Sales, Implementation, Development, and Support.

Location

Billings, Montana

Responsibilities
  • Acts as the in-house technical resource for traveling Deployment Engineers and as an escalation path for all installation related problems or issues.
  • Provides high-level installation planning and communication for new and existing customers.
  • Coordinates and updates hardware requirements and oversees technology platform migrations.
  • Responsible for training staff and developing consistent installation standards across the team.
  • Provides high-level installation services to large and complex customers as needed.
  • Assists Sales with technical conference calls to help them sell Tyler software.
  • Works with Implementation go-live commitments to ensure Tyler software is installed and configured with enough time for Implementation to train
  • Works with Development to deliver new products and modules and ensure revenue is recognized
  • Works with Support to address client needs in regard to both software upgrades and new server equipment in a timely manner to ensure clients are fully supported under the software life-cycle policy
  • Provides coverage for the team in-case of staff sickness or emergency.
  • Contributes to company knowledge library.
  • Follows documented Tyler Technologies, Inc. policies and procedures.
  • Respects the client's policies and procedures.
  • Performs other duties as assigned.
Qualifications
  • Bachelor's degree in computer science, MIS, or comparable work experience.
  • A minimum of 4 years of relevant experience installing and configuring hardware and software associated with Tyler solutions.
  • Experience installing and configuring server hardware.
  • Experience installing or configuring SQL Server, IBM Informix, or Oracle database engines.
  • Knowledge of web server technology, .NET framework, Active Directory, and SSL security.
  • Excellent written and verbal communication, active listening, customer service and analytical/problem solving skills.
  • Team work and excellent customer service skills required.
  • Ability to handle and prioritize multiple tasks in a fast paced, technical environment.
  • Ability to work independently.
  • Demonstrated ability to maintain a positive, professional attitude.


Requisition Number: 73060082

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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