Job Details

Cape Fox Shared Services (CFSS) is seeking an experienced Tier 2 Help Desk Support Technician to work full-time in scenic Ketchikan, Alaska.  The Tier 2 Help Desk Support Technician provides world-class support and outstanding customer experiences. The Tier 2 Help Desk Support Technician supports the Sr. IT Manager through helpdesk support at various levels but primarily tier 2 support.  The Tier 2 Help Desk Support Technician works with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.
 

Education and/or Experience 

•   Degree  

Associates degree in Information Technology/Computer Science or equivalent relevant years of experience with some education

•    Relevant Experience

 2 – 3  Years of relevant experience

Requirements:
Ability to work under deadline pressure, handle stress and deliver professional results
Long hours and weekends may be required
Strong oral communication skills, organizational skills, and attention to detail
Self-motivated with minimal oversight
Computer skills: 
    Microsoft Word, Excel, PowerPoint, and Outlook, Adobe CC
    Perform Password Resets for various applications
    Provision and Deploy Technical Equipment and Employee Accounts
    Trouble Shooting of technical and A/V issues
Skill demonstration may be required: File saves and data moves & various types of device connection 
Ability to provide reliable transportation to service calls at sites
Ability to work overtime
Proven excellent customer service skills
Some travel may be required
Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.