Engineer provides an in-house technical resource for travelling Deployment Engineers and as an escalation path for all installation related problems or issues. The Analyst works to foster the advancement of the Deployment/Installation Team to meet company service goals which can come from a variety of sources including Sales, Implementation, Development, and Support.

Billings, Montana

• Acts as the in-house technical resource for traveling Deployment Engineers and as an escalation path for all installation related problems or issues.
• Provides high-level installation planning and communication for new and existing customers.
• Coordinates and updates hardware requirements and oversees technology platform migrations.
• Responsible for training staff and developing consistent installation standards across the team.
• Provides high-level installation services to large and complex customers as needed.
• Assists Sales with technical conference calls to help them sell Tyler software.
• Works with Implementation go-live commitments to ensure Tyler software is installed and configured with enough time for Implementation to train
• Works with Development to deliver new products and modules and ensure revenue is recognized
• Works with Support to address client needs in regard to both software upgrades and new server equipment in a timely manner to ensure clients are fully supported under the software life-cycle policy
• Provides coverage for the team in-case of staff sickness or emergency.
• Contributes to company knowledge library.
• Follows documented Tyler Technologies, Inc. policies and procedures.
• Respects the client's policies and procedures.
• Performs other duties as assigned.

• Bachelor's degree in computer science, MIS, or comparable work experience.
• A minimum of 4 years of relevant experience installing and configuring hardware and software associated with Tyler solutions.
• Experience installing and configuring server hardware.
• Experience installing or configuring SQL Server, IBM Informix, or Oracle database engines.
• Knowledge of web server technology, .NET framework, Active Directory, and SSL security.
• Excellent written and verbal communication, active listening, customer service and analytical/problem solving skills.
• Team work and excellent customer service skills required.
• Ability to handle and prioritize multiple tasks in a fast paced, technical environment.
• Ability to work independently.
• Demonstrated ability to maintain a positive, professional attitude.

Requisition Number: 73060082

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